The line cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and employees, and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer.  

Responsibilities and Duties: 

Consistently offers professional, friendly, and proactive guest service while supporting fellow employees. 

Prepares and services all food items for a la carte menus according to restaurant recipes and standards. 

Actively shares ideas, opinions, and suggestions in daily shift briefings. 

Maintains proper rotation of product in all coolers to minimize wastage/spoilage. 

Takes and records temperature of food and food storage areas, such as refrigerators and freezers.? 

Ensures storeroom requisitions/orders are accurate. 

Has full knowledge of all menu items, daily features, and promotions. 

Ensures the cleanliness and maintenance of all work areas, utensils, and equipment. 

Follows kitchen policies, procedures, and service standards. 

Follows all safety and sanitation policies when handling food and beverage. 

Assists Food & Beverage management team with stock-take as requested. 

Assists in transporting of food, beverage, and other items to and from the kitchen. 

Assists kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods. 

Attends Department meetings as requested. 

Other duties as assigned. 

Education and Experience: 

Casino, hotel, or resort experience preferred, but not required. 

3-5 years experience in kitchens and/or cooking is required. 

Basic food safety required. 

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Follow outlet policies, procedures, and service standards. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Ability to handle using a wok frequently. 

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps.?? 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure. 

The Cashier/Guest Service Rep will provide friendly, responsive service to create an exceptional dining experience for all guests by taking orders, making recommendations when appropriate, processing payments, and serving food or beverages to customers at the counter or table. Also, perform other duties in the areas of food and final order preparation including preparing beverages and arranging food items. 

Responsibilities and Duties: 

Promotes, works, and acts in a manner consistent with the mission of Ace and Cash Casino’s. 

Serves food, beverages, or desserts to customers. 

Prepares bills for food and accept payment or make a change. 

Performs cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary. 

Balances receipts and payments in cash registers. 

Wraps menu item such as sandwiches, hot entrees, and desserts for serving or for takeout. 

Scrubs and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment. 

Replenishes foods at serving stations. 

Brews coffee and tea, and fill containers with requested beverages. 

Attends all scheduled employee meetings and offers suggestions for improvement. 

Coordinates with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. 

Fills-in for fellow employees where needed to ensure guest service standards and efficient operations. 

Takes guests’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders. 

Orders items needed to replenish supplies. 

Serves salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses. 

Sets up dining areas for meals and clear them following meals. 

Delivers orders to kitchens and pick up and serve food when it is ready. 

Adds relishes and garnishes to food orders, according to instructions. 

Arranges reservations for patrons of dining establishments. 

Other duties as assigned. 

Education and Experience: 

1-3 years’ experience in a hospitality environment is preferred. 

Casino or resort experience preferred. 

AGLC certifications including Proserve and Reel Facts. 

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Assist guests regarding menu items in an informative and helpful way. 

Follow outlet policies, procedures, and service standards. 

Have full knowledge of beverage lists and promotions. 

Have full knowledge of all menu items, garnishes, contents, and preparation methods. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift throughout all outlets of the Casino. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps. 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure. 

Job Overview 

The line cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and employees, and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer.  

Responsibilities and Duties: 

Consistently offers professional, friendly, and proactive guest service while supporting fellow employees. 

Prepares and services all food items for a la carte menus according to restaurant recipes and standards. 

Actively shares ideas, opinions, and suggestions in daily shift briefings. 

Maintains proper rotation of product in all coolers to minimize wastage/spoilage. 

Takes and records temperature of food and food storage areas, such as refrigerators and freezers.? 

Ensures storeroom requisitions/orders are accurate. 

Has full knowledge of all menu items, daily features, and promotions. 

Ensures the cleanliness and maintenance of all work areas, utensils, and equipment. 

Follows kitchen policies, procedures, and service standards. 

Follows all safety and sanitation policies when handling food and beverage. 

Assists Food & Beverage management team with stock-take as requested. 

Assists in transporting of food, beverage, and other items to and from the kitchen. 

Assists kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods. 

Attends Department meetings as requested. 

Other duties as assigned. 

Education and Experience: 

Casino, hotel, or resort experience preferred, but not required. 

3-5 years experience in kitchens and/or cooking is required. 

Basic food safety required. 

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Follow outlet policies, procedures, and service standards. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Ability to handle using a wok frequently. 

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps.?? 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure. 

Executive Sous Chef

Job Summary

The Executive Sous Chef supports the Executive Chef in the overall leadership and daily operation of kitchen activities across the property’s food and beverage outlets. This position plays a key role in ensuring the consistent delivery of high-quality food, operational efficiency, and strong kitchen leadership in a fast-paced, high-volume casino environment.

The Executive Sous Chef assists with staff leadership, scheduling, menu development, food costing, purchasing, inventory management, and maintaining culinary standards across multiple food outlets and special events within the casino property. This role acts as the Executive Chef’s primary support in managing day-to-day kitchen operations while mentoring culinary team members and ensuring adherence to food safety, sanitation, and company standards.

The successful candidate will demonstrate strong culinary knowledge, leadership ability, and a commitment to maintaining a positive and professional kitchen culture while delivering exceptional guest experiences.

Key Responsibilities

Consistently deliver professional, friendly, and proactive guest service while supporting and mentoring culinary team members.

Assist the Executive Chef in overseeing daily culinary operations across multiple food outlets, including restaurants, lounges, and special events within the casino property.

Supervise kitchen staff including cooks, prep cooks, and dishwashers to ensure efficient operations and adherence to culinary standards.

Assist with staff scheduling, labour planning, and maintaining appropriate staffing levels to support operational needs.

Support menu development, recipe standardization, and food costing to ensure menu quality and profitability.

Ensure all food items are prepared and served according to established recipes, presentation standards, and quality expectations.

Maintain comprehensive knowledge of all menu items, daily features, and promotions.

Oversee kitchen operations during service periods and assist in coordinating kitchen workflow during high-volume periods.

Assist with ordering, receiving, and inventory management while ensuring accurate processing of vendor invoices and storeroom requisitions.

Maintain proper product rotation (FIFO) and monitor inventory levels to minimize waste and spoilage.

Support the planning and execution of banquet functions, special events, and promotional food programs.

Ensure high standards of cleanliness, organization, and maintenance in all kitchen areas, equipment, and storage spaces.

Enforce compliance with food safety, sanitation, and workplace safety policies and procedures.

Provide coaching, guidance, and training to kitchen team members to maintain consistent culinary standards and support staff development.

Participate in daily shift briefings and departmental meetings, contributing ideas to improve operations and service.

 Assist Food & Beverage leadership with inventory counts, stock-takes, and operational reviews as required.

 Perform other duties as assigned by the Executive Chef or Food & Beverage leadership team.

 Qualifications

 Minimum 3–5 years of progressive culinary experience, including supervisory or leadership experience in a high-volume kitchen environment.

 Strong understanding of kitchen operations including food costing, inventory control, and labour management.

 Proven ability to lead, train, and motivate a culinary team.

 Red Seal Journeyman Certification or Culinary Arts Diploma considered an asset but not required.

 Ability to perform effectively under pressure in a fast-paced environment.

 Strong organizational, communication, and problem-solving skills.

 Ability to work collaboratively with both kitchen and front-of-house teams.

 Strong commitment to food quality, consistency, and safety standards.

 Highly responsible, reliable, and detail-oriented.

Under the direction of the Games Manager/Supervisor/Pit Boss, the Table Games Dealer is responsible for dealing cards to guests in accordance with Alberta Gaming Liquor & Cannabis (AGLC) Terms and Conditions while providing excellent customer service. Maintaining the company’s core values is essential for this position. The Table Games Dealer is critical to the success of our business and always maintains a professional manner.

Responsibilities and Duties:

Welcomes guests to the table and deal cards as per AGLC Terms and Conditions.

Responds to guest issues and escalate as required.

Monitors chips and cash and ensures the integrity of the game.

Observes problematic guest behaviors and reports to the Supervisor as required.

Is a great team player and exemplify outstanding guest service, to both internal as well as external guests.

Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.

Ensures compliance with AGLC policies.

Ensures compliance with licensing laws, health and safety and other statutory regulations.

Promotes and maintains the highest levels of integrity and customer service.

Ensures outstanding guest service by responding promptly to guest needs and requests for service.

Follows and supports the core values of the company.

Other duties as required.

Education and Experience:

Minimum of high school education or suitable combination of education and experience.

Minimum six (6) months of dealing experience, preferred.

Current AGLC registration gaming license, or ability to successfully become a registered gaming worker.

Ability to successfully pass a criminal background check.

AGLC certifications including Anti-money Laundering (AML) Certification, Deal us in Phase 1.

AGLC certifications including Deal us in Phase 2 and ProServe certification are considered an asset.

Skills and Abilities:

Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.

Strong work ethic with ability to maintain professionalism and a high level of confidentiality.

Knowledge of gaming controls.

Ability to maintain effective table control, in terms of both game speed and protecting the integrity of the game.

Ability to maintain 20+ hands per hour.

Ability to recognize signs of collusion or team play, angling, obvious misinterpretation, or manipulation of the house rules, etc.

Excellent written and verbal communication skills.

Excellent interpersonal skills, organized, with strong problem-solving skills.

Experience dealing with VIP guests is considered an asset.

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Knowledge and ability to clearly explain operating house rules to guests and employees.

Professional demeanor and ability to approach situations in a tactful manner.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

A passion for providing excellent service and full alignment with the organization’s vision.

Strong willingness to learn about guest needs and wants.

Work Conditions and Physical Requirements:

Stand/sit – Must be able to remain in a stationary position for most of the shift.

Walk – Must be able to occasionally move about inside the Casino.

Use of hands/fingers – must be able to use both hands to deal cards, pay chips, etc.

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations. Visual acuity of at least 20/40 in either or both eyes with or without corrective lenses.

Works in an indoor, fast-paced environment.

Advanced attention to detail.

Ability to work well under pressure.