We are looking for a Casino Host/ess who has exceptional customer engagement skills and takes pride in developing business via elevating the personalized customer experience.

Job Overview:

The Casino Host/ess ACE Casino- Airport acts as the first point of contact for our guests and plays a key role in crafting exceptional VIP engagement experiences. This position professionally manages guest experiences in an active, hands-on manner, via collaborative coordination of individual and event-based experiences with multiple internal stakeholders, both on-site and at third-party venues. This role reports to the Player Development Manager.

In a nutshell, the Casino Host/ess build strong, long-lasting relationships with our customers by building and curating experiences that provide a personalized touch through learning customer gaming and entertainment preferences. The Casino Host/ess act as ACE Casino's customer engagement ambassador, making every moment count!

Responsibilities & Duties

Relationship Cultivation & Development

•                      Actively and continually cultivating and organizing individual VIP guest knowledge base, built on a high level of personal detail retention such as general gaming likes and dislikes, dining preferences, sport/entertainment/personal interests.

•                      Creating, tailoring and curating experiences with the goal of engaging interests to drive repeat attendance and engagement, and VIP guest retention.

•                      Leveraging VIP guest knowledge to drive additional engagement and event attendance.

•                      Completing administrative tasks associated with player development, as well as engaging with interdepartmental stakeholders to provide feedback on guest experiences, successes, challenges and potential new engaging events and/or experiences.

•                      Building, retaining and growing VIP player database.

Marketing & Promotions

•                      Engaging in direct personalized marketing events via in-person interactions, as well as social media, email/calls.

•                      Executing internal and external loyalty programs, events or device launches via direct VIP guest engagement.

•                      Participating in the development and maintenance of marketing tracking tools, databases, etc.

•                      Analytical tracking of VIP player visitations, event participation, average bets per spin, preferred games or game types.

•                      Determining complimentary item per VIP guest distribution via tracking tools.

•                      Actively maintains and builds on the ACE Casinos brand- as the industry leader in exceptional VIP guest experiences and services.

Administrative 

•                      Oversee and seek continuous improvement of the delivery of services to VIP guests.

•                      Completion of detailed post-event, promotion or engagement reports.

•                      Collection and tabulation of internal engagement costing on micro and macro levels.

•                      Monitor and adapt VIP guest experience during live events or promotions- includes monitoring event area activities, cleanliness, service levels and driving engagement or conversation.

•                      Complete reservations or event seating, upon request or as directed.

•                      Respond to VIP guest concerns, feedback and respond or escalate as necessary.

•                      As necessary, tend directly to major electronic devices which may require removal of electronic parts.

•                      Other duties as assigned or directed.

Experience & Education

•                      High school diploma or equivalent.

•                      Post-secondary Hospitality Diploma or equivalent, considered an asset.

•                      Previous Casino Host experience specific to gaming or slots, considered an asset.

•                      Minimum one (1) year tradeshow/event hosting considered an asset.

•                      Minimum one (1) year host/Maître d experience considered an asset.

Skills & Abilities

•                      Proven excellent customer service focus.

•                      Experienced and comfortable public speaking- small to large group engagement and events.

•                      Professional and engaging demeanor, capable to tactfully engage patrons.

•                      Exceptional English verbal and written communication skills, with an emphasis on sales, engagement and positive experience generating.

•                      Basic to intermediate knowledge of MS Office Suite (Outlook, Word, PowerPoint and Excel).

•                      Maintain focus in a high volume, high engagement environment while achieving assigned goals and tasks.

•                      Lead, engage and adapt in high or low attendance events.

•                      Accountable, dependable and collaborative with all levels of internal leadership.

Requirements 

•                      Must be at minimum 18 years of age or older.

•                      Must have a valid, unrestricted class 5 driver’s license.

•                      Must have a clean driver’s abstract.

•                      Must have or be able to produce a clean Criminal Record’s Check.

•                      Must have or be able to obtain an AGLC Registered Gaming Worker’s License.

•                      Must have or be able to obtain the following licenses or permits:

•                      Deal Us In- Phase 1

•                      ProServe

•                      Anti-Money Laundering (AML)

•                      Lotto Learn

•                      Must be available on a flexible basis, which includes day, evenings, overnight, weekends and holidays.

Work Conditions and Physical Requirements

Frequent Walk/stand - Must be able to walk/stand throughout much of the shift throughout all outlets of the Casino and third-party venues (as required).

Frequent Talk/hear - Must be able to detect, determine, identify, observe, inspect, collect and professionally communicate information, and assess- in relaxed or high volume/high pressure environments.  This positions frequently communicates with guests and employees throughout the entirety of the shift and requires attention to detail and other cognition.

Frequent Fine Motor Skills- Repetitive use of hands and fine tactile motor skills. 

Occasional kneeling, pushing, and pulling.

Occasional ascending or descending ladders, stairs, and ramps.  May require increased frequency at third party venues.

Occasional lifting and carrying up to 25 lbs.

Frequently works in an indoor, fast-paced environment. May require work outdoors/outside dependent on scheduled promotional events or third-party venues.

As a count room attendant, you will be responsible for the slot pull and the daily 

reconciliation with Alberta gaming on the slot pull, as well as assisting in balancing of 

the VLT, TRK and ATMs, as well as the reconciliation of Concession.

Responsibilities and Duties

• Pull of slot machines 

• Processing Slot machine stacker boxes

• Processing VLT stacker boxes

• Counting of concession bags

• Making bank deposits for Brinks pick up

• Counting of funds delivered from Brinks

• TRK and ATM return counts and fills

• Reconcile daily paperwork to ensure balancing and proper cash handling.

• Perform any other duties as required by management. 

• Be courteous to fellow employees and don’t get in the way of employees trying to 

complete their duties.

• Be a team player

• Follow company Core values

• Be Courageous, together we are stronger, People matter, Do the right thing, Aspire 

to excellence and Humility

Education and Experience

• High school or equivalency

• Criminal record check and current AGLC registration gaming licence

• Acquire “Responsible Gambling” certification for slot machines and VLT’s

• AML Certification

• Knowledge of computers and basic excel

Skills and Abilities

• Lifting, up to and including 50 lbs

• Climbing stairs, bending, crouching, lifting, pulling, pushing, twisting, stretching, and turning

• Frequent walking and standing

• Potentially interacting with confrontational and/or potentially angry patrons.

• Accepts responsibility for own action

This is a great opportunity to join Cash and ACE Casino as a Busser. The successful candidate will report to the F&B Supervisor, they will serve guests with bread, water, and butter upon their arrival, and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave. 

Key Roles & Responsibilities: 

Promote, work, and act in a manner consistent with the mission of Cash Casino Calgary 

Set tables with clean linens, condiments, or other supplies. 

Clear tables after guests, wipe tables or seats with dampened cloths or replace dirty tablecloths. 

Promptly clean table tops, chairs, booths, and the floor under and around tables between guests. 

Remove used tableware between courses and provide tableware for next course. 

Locate items requested by guests. 

Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. 

Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning. 

Perform serving, cleaning, or stocking duties to facilitate customer service. 

Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters. 

Clean up spilled food or drink or broken dishes and remove trash. 

Serve food to guests when servers need assistance. 

Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guests. 

Thank guests as they leave. 

Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays. 

Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors. 

Fill beverage or ice dispensers. 

Stock cabinets or serving areas with condiments and refill condiment containers. 

Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service. 

Respond appropriately to guest requests and communicate guest requests to server as needed. 

Obtain service area assignment at the beginning of each shift. 

Inspect assigned restroom every 30 minutes, and clean as needed. 

Attend all scheduled employee meetings and offers suggestions for improvement. 

Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. 

Fill-in for fellow employees where needed to ensure guest service standards and efficient operations. 

• Consistently offer professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Upsell targets.
• Assist Food & Beverage management team with stocking product as requested.
• Assist in transporting of food, beverage, and other items to and from the kitchen.
• Attend Department meetings as requested.
• Other duties as assigned.

• 1-2 years’ experience as a server is preferred.
• Casino or resort experience is considered an asset.
• Proserve and Reel Facts Certification from AGLC.
• Skills and Abilities:
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Highly responsible and reliable.
• Follows all safety and sanitation policies when handling food and beverage.
• Consistently offers professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Professional demeanor and ability to approach situations in a tactful manner.
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.
• A passion for providing excellent service and full alignment with the organization’s vision.

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
• Knowledge of AGLC Terms & Conditions and Operating Guidelines.
• Knowledge and ability to clearly explain operating house rules to guests and employees.
• Work Conditions and Physical Requirements:
• Walk/stand – Must be able to walk/stand throughout much of the shift throughout all outlets of the Casino.
• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
• Occasional kneeling, pushing, and pulling.
• Occasional ascending or descending ladders, stairs, and ramps.
• Frequent lifting and carrying up to 50 lbs.
• Works in an indoor, fast-paced environment.
• Advanced attention to detail.
• Ability to work under pressure. 

Reporting to the F&B Leadership team, the Server/Bartender is an ambassador for the exceptional service and cuisine to our guest experience, including the various outlets within the Casino. The Bartender is responsible for preparing and serving beverages to guests while following Alberta Gaming, Liquor and Cannabis guidelines.  The Bartender will provide personal attention and knowledge of our outstanding Food and Beverage offerings to ensure our guests feel unique, welcome, and valued.

Responsibilities and Duties:

• Consistently offers professional, friendly, and engaging service.
  
• Assists guests regarding menu items in an informative and helpful way.
• Follows outlet policies, procedures, and service standards.
• Provides responsible liquor service and communication with servers.
• Ensures bar cleanliness and presentation.
• Follows all safety and sanitation policies when handling food and beverage.
• Assists Food & Beverage management team with stocking as requested.
• Assists in transporting food, beverage, and other items to and from the kitchen.
• Ensures timeliness and accuracy of drinks for other team members.
• Ensures that all drink orders from servers are accurately rung into the POS.
• Other duties as assigned.

Education and Experience:

• Minimum of 2 years of F&B experience is required.
  
• Proserve and Reel Facts Certification from AGLC.

Skills and Abilities:

• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Highly responsible and reliable.
• Follows all safety and sanitation policies when handling food and beverage.
• Consistently offers professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Professional demeanor and ability to approach situations in a tactful manner. 
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.
• A passion for providing excellent service and full alignment with the organization’s vision.

Job Requirements:

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
• Knowledge of AGLC Terms & Conditions and Operating Guidelines.
• Knowledge and ability to clearly explain operating house rules to guests and employees.

Chef De Partie will be responsible to support and assist in all operational processes and procedures pertaining to the Back of the House (BOH) operations. They must possess excellent organizational and management skills and have a thorough understanding of cooking ingredients and techniques. The Chef de Partie must be able to work well under pressure as they need to efficiently deal with multiple tasks at one time. They must exercise good judgment regarding food safety and hygiene in order to protect customers from food contamination. In the absence of the Executive Chef, they are responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage – Back of the House departmental operations. They will ensure that prudent decisions are made in order to maintain operational efficiencies and are required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to.

Responsibilities and Duties

Ensuring that all food meets the highest quality standards and is served on time.
Planning the menu and designing the plating presentation for each dish.
Coordinating kitchen staff and assisting them as required.
Hiring and training staff to prepare and cook all the menu items.
Stocktaking ingredients and equipment, and placing orders as needed.
Enforcing best practices for safety and sanitation in the kitchen.
Creating new recipes to regularly update the menu.
Keeping track of new trends in the industry.
Incorporating feedback from restaurant staff and patrons to make improvements or resolve issues.
Consistently offer professional, friendly, and proactive guest service while supporting fellow Colleagues.
Prepare and service all food items for a la carte menus according to restaurant recipes and standards.
Actively share ideas, opinions, and suggestions in daily shift briefings.
Maintain proper rotation of product in all coolers to minimize wastage/spoilage.
Ensure storeroom requisitions/orders are accurate.
Have full knowledge of all menu items, daily features, and promotions.
Ensure the cleanliness and maintenance of all work areas, utensils, and equipment.
Follow kitchen policies, procedures, and service standards.
Follow all safety and sanitation policies when handling food and beverage.
Other duties as assigned.
Assist Food & Beverage management team with stock-take as requested.
Assist in transporting of food, beverage, and other items to and from the kitchen.
Assist kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods.
Attend Department meetings as requested.

Education and Experience

Must possess a Red Seal certificate.
Must have current Food Safe handling certification
Must have 3-5 years experience in a progressive lead role or supervisory capacity of a large volume food service operation.

Proven hands-on experience in leading, motivating and scheduling a large team of kitchen employees.
Specific Hospitality food and beverage operational experience would be an asset with an understanding of menu design, inventory control and food cost practices and procedures.
Training in Outlook Express, Microsoft Office (Word and Excel) is required.

Skills and Abilities

Excellent interpersonal and communication skills are required in order to promote, maintain and deliver impeccable service standards at all times.
Customer service experience and well-developed leadership skills.
Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment
Must be able to work in a diverse high stress environment (workload, conflict situations, etc).
Proven ability to coach and mentor associates.
Ability to maintain their composure even when dealing with angry or demanding patrons (or staff).
Excellent negotiating, oral and written communication skills.
Must be accurate and detail oriented.
Ability to work and thrive in a team-oriented environment, and be able to function independently also
Accurate and clear, concise reporting.
Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling.
Occasional ascending or descending ladders, stairs, and ramps
May require lifting weight of up to approximately 50 lbs.

Reports To:

Surveillance Supervisor, Assistant Surveillance Manager, Surveillance Manager.

Position Overview:

The Surveillance Operator plays a major role in visually monitoring all gaming standards within the casino using radios and CCTV equipment. Ensuring all fraudulent or illegal activity is investigated and reported. Position is completely technology based and requires working closely with other departments.

Essential Duties and Responsibilities:

• Flexible with availability to cover open shifts as needed. Position is subject to shift work varying morning, evenings, and nights depending on business needs.
• Visually monitor all areas within the casino and ensure that all illegal activity and activities in violation of casino policies and procedures are investigated and reported.
• Observe table games, slot machines, cash cages, food and beverage areas, entrances, and other high-risk areas on video monitors to detect liability concerns or illegal activity.
• Maintain overall safety for guests and employees.
• Assist AGLC with site investigations as well as assisting local Police with external investigations.
• Act as a first point of contact during emergency situations and immediately alert security supervisor of potentially dangerous situations.
• Observe and record all activity on the gaming floor tables, slot activities, morning slot pulls and counts, table pulls, final counts, all suspicious activity, and all incidents inside and outside the casino’s property in a daily log.
• Track all facility incidents in a yearly incident ledger.
• Designated Anti-Money Laundering (AML) Administrator for the AGLC AML unit, which requires:

o   Entering Patron Transaction Reports (PTR) into AGLC provided database.

o   Investigating and reporting Unusual Transaction Reports (UTR) to the facility AML Liaison and AGLC

• Report all suspicious activity to supervisor or manager.
• Protect all confidential and sensitive information.

Qualifications:

• Requires following certifications which must be kept up to date:
• Anti-Money Laundering (AML)
• Deal Us In Phase #1
• Requires AGLC Registered Gaming Worker Licensing to be obtained prior to the first shift. This requires a recent criminal record check no older than 3 months.
• Must be at least 18 years of age or older.
• At least one (1) year of previous casino surveillance experience is considered an asset. Loss prevention, surveillance or casino security is beneficial.
• A minimum of high school diploma or equivalent (GED) is required. Certificate/Diploma/Degree in Criminology, Policing Studies, or related field is beneficial.
• Proficient with Microsoft Office (Outlook, Word, and Excel) and internet browsers.
• Basic accounting abilities for calculating monetary items.
• Experience with Table Games preferred (Blackjack, Baccarat, Craps, Roulette, Poker, etc.)
• Must demonstrate good oral and written communication skills using the English language.
• High level of personal accountability, responsibility, collaboration, customer service and work well alone and in a team environment.
• Personal integrity and a desire to follow company and AGLC procedures to protect the public and company assets. 
• Well-developed interpersonal, problem solving, conflict resolution and communication skills.
• Excellent observation skills with strong attention to detail.
• Ability to conduct self in a professional manner and maintain self-control under stressful conditions. 
• Ability to multi-task and prioritize safety and security needs. 
• Self-motivated and willing to learn. 

Physical Requirements:

• Must be able to sit at a desk for up to 12 hours. (Operators have the ability to stand and move around the office as time allows).
• Must be able to watch viewing screens for up to 12 hours.
• Irregular lifting of up to 20 Lbs.

This is a great opportunity to join ACE Casinos as a Dual-Rate Security Guard/Supervisor based in Calgary. We are looking for a dependable, calm, and team-oriented individual who can perform frontline security guard duties while also stepping into occasional supervisory responsibilities as operational needs require. In this transitional role, the successful candidate will continue working alongside peers while gaining leadership experience through acting supervisor shifts, supporting a safe, secure, and service-focused casino environment.

Scheduling is based on operational requirements and requires availability for days, nights, weekdays, weekends, and holidays. When acting as Supervisor, shifts may follow a rotational pattern designed to provide experience across day, night, and weekend operations.

Responsibilities and Duties

On Regular Shifts — Guard Duties

· Patrol the casino property and maintain consistent visibility in and around the casino.

· Promote positive, friendly, discreet, and professional customer service for all guests and staff.

· Answer inquiries and assist patrons when and where possible.

· Maintain constant vigilance to help ensure the safety of patrons, staff, company property, and assets.

· Communicate clearly with team members and on-shift supervisors to identify and report suspicious activities, individuals, misconduct, or safety concerns.

· Respond to security incidents, medical emergencies, or behavioral incidents in a timely and professional manner.

· Actively participate in the removal of individuals deemed undesirable, disruptive, or under the influence.

· Provide escorts for patrons and staff to and from the casino upon request.

· Implement fire alarm, bomb threat, robbery, and evacuation protocols when required.

· Complete detailed written reports, incident reports, logs, and occurrence documentation accurately and neatly.

· Ensure irregular, unusual, suspicious, or illegal activities are controlled and reported.

· Safeguard confidential information and exercise due care to prevent improper disclosure or use.

· Maintain and promote good public relations and communication with casino patrons and staff.

· Complete Pit Checks to ensure table boxes are distributed to appropriate tables and properly reset and locked by count room staff.

· Follow good OH&S practices and comply with all company rules, regulations, policies, and procedures.

· Ensure money, chips, company property, and assets are kept safe and secure.

· Execute all duties in a positive and professional manner.

When Acting as Supervisor — As Needed

· Coordinate the security response during medical, behavioral, safety, or operational incidents.

· Support, coach, and give clear direction or feedback to guards on shift when needed.

· Liaise with Surveillance, Operations, department managers, and other leadership partners.

· Monitor shift coverage, radio discipline, team accountability, and general adherence to security standards.

· Ensure safety, service, and professionalism expectations are met throughout the shift.

We’re Looking for Someone Who

· Remains calm and confident in fast-moving or high-pressure situations.

· Can lead respectfully without creating distance from the team.

· Gives clear direction and feedback when acting in a leadership role.

· Wants to grow professionally and is open to coaching and feedback.

· Can shift between team members and acting supervisor without friction.

Education & Experience

·         Working knowledge of preventative maintenance principles and asset management.

·         Experience using hand tools, power tools, testing instruments, and diagnostic equipment safely and effectively.

·         Ability to interpret equipment manuals, blueprints, drawings, and technical documentation.

·         Proficiency with Microsoft Office (Word, Excel, Outlook) and Computerized Maintenance Management Systems (Limble preferred).

·         Excellent verbal and written communication skills.

·         Strong organizational, planning/prioritize, manage time, with high attention to detail and quality workmanship.

·         Ability to prioritize multiple competing priorities in a fast-paced environment.

·         Strong customer service skills with the ability to interact professionally with guests, contractors, and team members.

·         Ability to work independently while contributing effectively within a team environment.

Requirements

·         Valid unrestricted Alberta Class 5 Driver's Licence with provision and annual update of a satisfactory driving record.

·         Must have and maintain a clear police background review. May be required to provide annual updates.

·         Must be a minimum of 18 years of age.

·         Be available to respond to emergency maintenance issues outside regular business hours, including evenings, weekends, statutory holidays, and on-call assignments as required.

·         Travel between ACE Casino properties and affiliated businesses throughout Alberta, including overnight travel when operationally required.

·         Participate in the on-call rotation as required.

 Certifications

·         WHMIS Certification (or ability to obtain upon hire).

·         Calid and recognized Standard First Aid/CPR certification is considered an asset.

·         Fall Protection, Elevated Work Platform (Scissor Lift), Forklift, and Confined Space certifications are considered assets.

Working Conditions / Physical Demands

To perform this position successfully, the individual must be able to perform the essential functions of the role with or without reasonable accommodation.

·         Frequently stand, walk, bend, kneel, crouch, climb stairs, and work throughout multiple casino properties.

·         Occasionally work at heights using ladders, scaffolding, and elevated work platforms while following all safety procedures.

·         Lift, carry, push, and pull materials, tools, and equipment weighing up to 50 lbs (23 kg).

·         Work in indoor and outdoor environments with exposure to varying temperatures and weather conditions.

·         Work in mechanical rooms, rooftops, kitchens, utility spaces, and other operational areas.

·         Perform repetitive movements involving reaching, twisting, bending, crouching, and overhead work.

·         Operate hand tools, power tools, testing instruments, and maintenance equipment safely and effectively.

·         Use computers, tablets, mobile devices, and office equipment for documentation and communication.

·         Work in a casino environment with moderate to high noise levels and frequent interaction with guests and team members.

Reporting to the F&B Leadership team, the Server/Bartender is an ambassador for the exceptional service and cuisine to our guest experience, including the various outlets within the Casino. The Bartender is responsible for preparing and serving beverages to guests while following Alberta Gaming, Liquor and Cannabis guidelines.  The Bartender will provide personal attention and knowledge of our outstanding Food and Beverage offerings to ensure our guests feel unique, welcome, and valued.

Responsibilities and Duties:

• Consistently offers professional, friendly, and engaging service.
  
• Assists guests regarding menu items in an informative and helpful way.
• Follows outlet policies, procedures, and service standards.
• Provides responsible liquor service and communication with servers.
• Ensures bar cleanliness and presentation.
• Follows all safety and sanitation policies when handling food and beverage.
• Assists Food & Beverage management team with stocking as requested.
• Assists in transporting food, beverage, and other items to and from the kitchen.
• Ensures timeliness and accuracy of drinks for other team members.
• Ensures that all drink orders from servers are accurately rung into the POS.
• Other duties as assigned.

Education and Experience:

• Minimum of 2 years of F&B experience is required.
  
• Proserve and Reel Facts Certification from AGLC.

Skills and Abilities:

• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Highly responsible and reliable.
• Follows all safety and sanitation policies when handling food and beverage.
• Consistently offers professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Professional demeanor and ability to approach situations in a tactful manner. 
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.
• A passion for providing excellent service and full alignment with the organization’s vision.

Job Requirements:

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
• Knowledge of AGLC Terms & Conditions and Operating Guidelines.
• Knowledge and ability to clearly explain operating house rules to guests and employees.

• Consistently offer professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Upsell targets.
• Assist Food & Beverage management team with stocking product as requested.
• Assist in transporting of food, beverage, and other items to and from the kitchen.
• Attend Department meetings as requested.
• Other duties as assigned.

• 1-2 years’ experience as a server is preferred.
• Casino or resort experience is considered an asset.
• Proserve and Reel Facts Certification from AGLC.
• Skills and Abilities:
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Highly responsible and reliable.
• Follows all safety and sanitation policies when handling food and beverage.
• Consistently offers professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Professional demeanor and ability to approach situations in a tactful manner.
• Ability to work calmly under pressure and treat others with respect regardless of their status or position.
• A passion for providing excellent service and full alignment with the organization’s vision.

• Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
• Knowledge of AGLC Terms & Conditions and Operating Guidelines.
• Knowledge and ability to clearly explain operating house rules to guests and employees.
• Work Conditions and Physical Requirements:
• Walk/stand – Must be able to walk/stand throughout much of the shift throughout all outlets of the Casino.
• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
• Occasional kneeling, pushing, and pulling.
• Occasional ascending or descending ladders, stairs, and ramps.
• Frequent lifting and carrying up to 50 lbs.
• Works in an indoor, fast-paced environment.
• Advanced attention to detail.
• Ability to work under pressure. 

The line cook will prepare meals and follow establishment recipes. Duties include preparing ingredients, adhering to restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and employees, and deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer.  

Responsibilities and Duties: 

Consistently offers professional, friendly, and proactive guest service while supporting fellow employees. 

Prepares and services all food items for a la carte menus according to restaurant recipes and standards. 

Actively shares ideas, opinions, and suggestions in daily shift briefings. 

Maintains proper rotation of product in all coolers to minimize wastage/spoilage. 

Takes and records temperature of food and food storage areas, such as refrigerators and freezers.? 

Ensures storeroom requisitions/orders are accurate. 

Has full knowledge of all menu items, daily features, and promotions. 

Ensures the cleanliness and maintenance of all work areas, utensils, and equipment. 

Follows kitchen policies, procedures, and service standards. 

Follows all safety and sanitation policies when handling food and beverage. 

Assists Food & Beverage management team with stock-take as requested. 

Assists in transporting of food, beverage, and other items to and from the kitchen. 

Assists kitchen team in replenishing food items, crockery, cutlery, etc., on special functions/busy periods. 

Attends Department meetings as requested. 

Other duties as assigned. 

Education and Experience: 

Casino, hotel, or resort experience preferred, but not required. 

3-5 years experience in kitchens and/or cooking is required. 

Basic food safety required. 

Skills and Abilities: 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Follows all safety and sanitation policies when handling food and beverage. 

Consistently offers professional, friendly, and engaging service. 

Follow outlet policies, procedures, and service standards. 

Professional demeanor and ability to approach situations in a tactful manner.  

Ability to work calmly under pressure and treat others with respect regardless of their status or position. 

A passion for providing excellent service and full alignment with the organization’s vision. 

Job Requirements: 

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Work Conditions and Physical Requirements: 

Walk/stand – Must be able to walk/stand throughout much of the shift. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Ability to handle using a wok frequently. 

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps.?? 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure. 

This is a great opportunity to join Cash and ACE Casino as a Busser. The successful candidate will report to the F&B Supervisor, they will serve guests with bread, water, and butter upon their arrival, and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave. 

Key Roles & Responsibilities: 

Promote, work, and act in a manner consistent with the mission of Cash Casino Calgary 

Set tables with clean linens, condiments, or other supplies. 

Clear tables after guests, wipe tables or seats with dampened cloths or replace dirty tablecloths. 

Promptly clean table tops, chairs, booths, and the floor under and around tables between guests. 

Remove used tableware between courses and provide tableware for next course. 

Locate items requested by guests. 

Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. 

Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning. 

Perform serving, cleaning, or stocking duties to facilitate customer service. 

Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters. 

Clean up spilled food or drink or broken dishes and remove trash. 

Serve food to guests when servers need assistance. 

Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guests. 

Thank guests as they leave. 

Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays. 

Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors. 

Fill beverage or ice dispensers. 

Stock cabinets or serving areas with condiments and refill condiment containers. 

Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service. 

Respond appropriately to guest requests and communicate guest requests to server as needed. 

Obtain service area assignment at the beginning of each shift. 

Inspect assigned restroom every 30 minutes, and clean as needed. 

Attend all scheduled employee meetings and offers suggestions for improvement. 

Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. 

Fill-in for fellow employees where needed to ensure guest service standards and efficient operations. 

The slot attendant is responsible for excellent customer service.  The Slot Attendant will pay out Jackpots and assist guests with difficulties they encounter during there gaming experience.

Responsibilities and Duties:

Pays out Jackpots and Cancel Credits.

Processes and payouts of TITO and VLT Tickets.

Performs minor maintenance of slot machines including paper outs, bills, and ticket jams.

Provides outstanding customer service.

Is familiar with basic operations of each game and help and information to guests regarding game rules and casino rules.

Ensures duties are performed in accordance with AML Policies and procedures and Prize Disentitlement Policies

Assists in the overall cleanliness of the Casino (IE pushing in chairs, picking up glasses and throwing away trash)

Is knowledgeable with marketing and promotions.

Promotes the brand.

Promotes Winner’s Edge and the property player’s loyalty card.

Issues floats to other departments.

Reconciles daily paperwork to ensure balancing and proper cash handling.

Provides assistance and information to patrons regarding game rules and casino rules.

Sells and/or redeems lottery tickets.

Exchanges bills and/or coin with customers and F&B staff.

Other duties as assigned.

Education and Experience:

High school or equivalency

AGLC Gaming Registration Number 

Clear Criminal Record Check

AGLC Certifications:

AGLC Deal Us In Phase 1 

Proserve 

Anti-money Laundering

Lotto Learn

Skills and Abilities:

Professional demeanor and ability to approach situations in a tactful manor.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

Accepts responsibility for own actions.

A passion for providing excellent customer service and full alignment with the organizations vision.

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Professional demeanor and ability to approach situations in a tactful manner. 

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

Work Conditions and Physical Requirements:

Walk/stand – Must be able to walk/stand throughout much of the shift.

Use of hands/fingers – must be able to use both hands to open machines and boxes on a repetitive basis.

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This positions frequently communicates with employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.  

Works in an indoor, fast-paced environment.

Advanced attention to detail.

Ability to work well under pressure.

Frequent bending, crouching, lifting, pulling, pushing, twisting, stretching, and turning. 

Under the direction of the Games Manager/Supervisor/Pit Boss, the Table Games Dealer is responsible for dealing cards to guests in accordance with Alberta Gaming Liquor & Cannabis (AGLC) Terms and Conditions while providing excellent customer service. Maintaining the company’s core values is essential for this position. The Table Games Dealer is critical to the success of our business and always maintains a professional manner.

Responsibilities and Duties:

Welcomes guests to the table and deal cards as per AGLC Terms and Conditions.

Responds to guest issues and escalate as required.

Monitors chips and cash and ensures the integrity of the game.

Observes problematic guest behaviors and reports to the Supervisor as required.

Is a great team player and exemplify outstanding guest service, to both internal as well as external guests.

Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.

Ensures compliance with AGLC policies.

Ensures compliance with licensing laws, health and safety and other statutory regulations.

Promotes and maintains the highest levels of integrity and customer service.

Ensures outstanding guest service by responding promptly to guest needs and requests for service.

Follows and supports the core values of the company.

Other duties as required.

Education and Experience:

Minimum of high school education or suitable combination of education and experience.

Minimum six (6) months of dealing experience, preferred.

Current AGLC registration gaming license, or ability to successfully become a registered gaming worker.

Ability to successfully pass a criminal background check.

AGLC certifications including Anti-money Laundering (AML) Certification, Deal us in Phase 1.

AGLC certifications including Deal us in Phase 2 and ProServe certification are considered an asset.

Skills and Abilities:

Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.

Strong work ethic with ability to maintain professionalism and a high level of confidentiality.

Knowledge of gaming controls.

Ability to maintain effective table control, in terms of both game speed and protecting the integrity of the game.

Ability to maintain 20+ hands per hour.

Ability to recognize signs of collusion or team play, angling, obvious misinterpretation, or manipulation of the house rules, etc.

Excellent written and verbal communication skills.

Excellent interpersonal skills, organized, with strong problem-solving skills.

Experience dealing with VIP guests is considered an asset.

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.

Knowledge of AGLC Terms & Conditions and Operating Guidelines.

Knowledge and ability to clearly explain operating house rules to guests and employees.

Professional demeanor and ability to approach situations in a tactful manner.

Ability to work calmly under pressure and treat others with respect regardless of their status or position.

A passion for providing excellent service and full alignment with the organization’s vision.

Strong willingness to learn about guest needs and wants.

Work Conditions and Physical Requirements:

Stand/sit – Must be able to remain in a stationary position for most of the shift.

Walk – Must be able to occasionally move about inside the Casino.

Use of hands/fingers – must be able to use both hands to deal cards, pay chips, etc.

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations. Visual acuity of at least 20/40 in either or both eyes with or without corrective lenses.

Works in an indoor, fast-paced environment.

Advanced attention to detail.

Ability to work well under pressure. 

The Security Guard will be completing security-related duties that come with working at the casino and is responsible to keep the company property and assets safe and protected and Secure, along with giving amazing customer service to the patrons. The guard also will be supporting the security supervisors in various security duties and responsibilities. 

Responsibilities and Duties: 

Promotes positive customer service in and around the Casino. 

Answers inquiries and assist patrons when and where possible. 

Maintains constant vigilance to ensure the safety of both patrons and staff. 

Actively communicates with team members and on-shift supervisorsto identify and supply information regarding suspicious activities,individuals, and/or misconduct. 

Actively participates in the removal of individuals deemed undesirable, disruptive and/or underthe influence. 

Escorts of patrons and staff to and from the Casinoupon request. 

Implements fire alarm, bomb threat orrobbery protocols, including full evacuation. 

Responds to security incidents or medical emergencies in a timely fashion. 

Ensures table boxes are distributed to appropriate tables, and boxes have been properly reset and locked by count room staff. Completed once in the evening after the close of table games and once by morning staff, before the casino opens, to prevent mishaps during the table box pull. 

Adheres to good OH&S practices. 

Ensures all irregular, unusual,suspicious,or illegal activities are controlled and reported. 

Ensures the accurate and neat recording of all activities in the appropriate logs and reports. 

Safeguards all confidential information and exercise due care to prevent its improper disclosureor use. 

Maintains and promote good public relations and communications with the Casino's patrons and staff. 

Complies withall company rules, regulations, policies, and procedures. 

Ensures all money and chips are safe. 

Completes incident reports as needed. 

Execute duties in a positive and a professional manner. 

Other duties as assigned. 

Seasonal Responsibilities and Duties: Environment Maintenance 

Use assigned PPE and tool to regularly remove snow and ice from patron building access areas. 

Monitoring inclement weather and adhering to a “clearing” schedule or as directed. 

Remove snow and ice from patron entrance area as needed due to inclement weather. 

Education and Experience: 

1 – 3 years of security experience preferred 

1 – 3 years of customer service experience required 

AGLC Gaming Registration Number  

Clear Criminal Record Check 

AGLC Certifications: 

ProTect 

ProServe 

Reelfacts  

AGLC Deal Us In Phase 1 and 2 

Anti-money Laundering 

Standard Level First Aid Level C with AED 

Alberta Security License considered an asset 

Skills and Abilities: 

Proficient in the English Language (written and oral). 

Must have excellent communication skills. 

Previous experience or training in security would be an asset. 

Knowledge of Microsoft Office would be an asset. 

Trainingin conflict de-escalation and resolutionwould be an asset. 

Ability to work cohesively as part of a team. 

Ability to focus attention on guest needs, always remaining calm and courteous. 

Highly responsible and reliable. 

Professional demeanor and ability to approach situations in a tactful manner.  

A passion for providing excellent service and full alignment with the organization’s vision. 

Job Requirements:

Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs. 

Knowledge of AGLC Terms & Conditions and Operating Guidelines. 

Knowledge and ability to clearly explain operating house rules to guests and employees. 

Ability to respond quickly to urgent situations. 

Work Conditions and Physical Requirements: 

Walk/stand/sit – Must be able to walk/stand/sit throughout much of the shift throughout all outlets of the Casino. 

Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess.  This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.   

Occasional kneeling, pushing, and pulling. 

Occasional ascending or descending ladders, stairs, and ramps. 

Frequent lifting and carrying up to 50 lbs. 

Works in an indoor, fast-paced environment. 

Advanced attention to detail. 

Ability to work under pressure. 

Ability to restrain individuals and/or be involved in physical altercations. 

Ability to operate snow removal devices